Policies

FAQ

 

-Do you ship internationally?

Yes, we do ship internationally! 

 

-Do you offer wholesale availability?

Wholesale is available upon request- reach out for inquiries.

 

-Questions Regarding: Returns, Adjustments, & Repairs

We’re very, very understanding in regards to both returns and adjustments/repairs.

• In regards to returns, we ask that you reach out to us within 1-2 days of receiving the order by private message or by email.

• In regards items needing size-adjustment or slight repairs, we’re definitely happy to help free of charge. We ask that you reach out to us directly by message or by email.

{Email: info@e-toiles.shop}

Shipping

 

Basic Shipping Info:    

   Orders are processed within 24-48 hours upon receipt and shipped Monday through Friday. Orders placed on the weekend or a national holiday will be processed the following business day. You will receive an email with a tracking number once your order has shipped.

  • Domestic Basic Shipping: 

       We ship with USPS on all domestic orders under $30 within the United States via USPS First Class Mail. Orders under $30 will be charged a $3 shipping fee. 

Packages shipped via USPS First Class Mail packages generally arrive within 6-10 days (however please allow up to 2-3 weeks before inquiring about status)

  • Domestic Expedited Shipping:

    Expedited shipping options and their respective prices will be given at checkout. 

    • International Shipping:

          International orders are shipped insured via USPS Priority Mail. Packages generally arrive within 6-10 days (however please allow up to 2-3 weeks before inquiring about status) + howlong the package takes in customs. 

    The recipient is responsible for paying for import taxes, customs duties and brokerage fees given by the destination country. 

 

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 

Questions about your order?

If you have any problems with your order, or to follow up on the status of your order

*Please email sales@e-toiles.shop